Twin State Basements Reviews

Job Completion Survey

Reviewed By: Melissa K
Location: Brattleboro, VT 05301

This review was copy/pasted from:

Comment I had a couple of other companies come over and assess, but Saudin from Twin State was, by far, the most down-to-earth, personable and kind, which was why we decided to go with them. Saudin spent over an hour in our home during the first visit, inspecting our house, answering all of our questions, and sharing his recommendations (and not just showing us a long video!). It was a quick and easy decision once we met with him. My husband and I had many phone conversations with Saudin. He almost always answered his phone, and if he was in a meeting or on another project, he always returned our calls very promptly. Throughout the entire process, he has been of great assistance, and offering assurances along the way. Even after the project, Saudin never seemed to mind answering his phone after hours or even on weekends, even when we were just planning on leaving a quick message for him to call us back the following Monday morning. The customer service has been exceptional from the crew as well. Neil, the foreman, was phenomenal and would always take time to explain what they were doing and why. These guys worked their butts off for 3 days – with a positive attitude! They even cleaned up and left the home cleaner than it was!
Overall Rating 5 Stars

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